Refund & Cancellation Policy

Cancellation / No show / Early Departure Policy:

In case of cancellation of tour or travel services due to any reason, you are requested Please inform us in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority.Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges.

Group Tours

• If the reservation is canceled 30 days prior to the date of arrival – 90% may be refunded (except the transaction charges)
• If the reservation is canceled 15 days prior to the date of arrival – 50% of the may be refunded (except the transaction charges)
• If the reservation is cancelled 07 days prior to the date of arrival – 25% of the may be refunded (except the transaction charges).
• If the cancellation is any later than the above stated period or in case of ‘No Show’- No Refund.
• No refund or any changes will be accepted at last minute for tour starting or after starting or middle of the tour.

Individual Tours (FIT Tours)

Cancellation policy of Individual tours is subject to changes. It depends upon the cancellation policy of the respective hotels and other service operators your tour is associated with. Different hotels and service operators have different cancellation policies which we are required to abide by. In the unfortunate event of cancellation of trip by guests, we would charge 8% of total booking amount as processing charges + the charges levied by the corresponding service providers.

PLEASE NOTE:

• In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).
• For high peak season bookings (from 20th Dec to 15th Jan) – please note that if the booking for high peak season is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
• During “Peak-Season,” which is defined by the density of tourist inflow in each region, and may vary from place to place and hotel to hotel, any particular hotel may implement a different cancellation policy. The travel agent is bound to follow the hotel specific cancellation policy; and in case of variation from the above-stated policy, the excess in cancellation charges will be borne by the client and not the travel agent.
• In case you cancel the trip after commencement, refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not take any guarantee to refund.
• Modifications/Cancellations sent directly to the hotel will not be honored.
• In regard to unused or unutilized services (which are paid for and cancelled well in advanced) the refunds amounts would be worked out on the basis of cancellation policy as described above, any refund against a payment received through a Credit Card, will be made on the same credit card only. Please note that the refund process may take 2 to 8 weeks due to banking procedures.
• No deductions will be made for the refunds (except the transaction charges), which are made due to unavailability of services. If the services requested are unavailable during the requested period, we will offer similar alternatives well before the commencement of the services and if the client does not find the alternatives acceptable, the advance will be refunded. However, once the alternative service is accepted by the client, cancellation of the same will be subject to the above-stated cancellation policy.

No Refund for Unused Services

• It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
• There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.